Can You Return Used Makeup To Ulta?

Ulta Beauty retail location


You bought a makeup product, and the minute you got home, you found out there was something wrong with it.

Maybe the shade didn’t suit you or the quality was just not as good as you thought.

Now you are wondering if you can return it.

In this article, we’ll walk you through everything you need to know about returning used makeup to Ulta.


Can I Return Used Makeup to Ulta?

Various makeup products


Yes, you can return used makeup to Ulta!

Ulta wants to make sure its customers are satisfied with its products.

They understand that sometimes you think a product is going to work out, but after trying it you realize it isn’t what you want.

This is great news for someone who bought a product and isn’t satisfied with it.

Keep in mind, though, that you still have to return your product within the return window if you want to get a full refund.

Currently, Ulta’s policy is to accept returns within 60 days of purchase.


How Do I Return Used Makeup to Ulta?

Ultra Beauty retail store


If you want to return your makeup to Ulta, there are a few things to keep in mind.

First, you are going to want to make sure to come with the receipt proving that you purchased the product from Ulta.

If you don’t have a receipt but are a part of the Ultamate Rewards program, Ulta can verify your purchase using your member ID.

If you are an Ultamate Rewards member, you can also tell them your phone number, and they should be able to verify your purchase using just that.


How Will I Be Refunded?

thinking Pensive young woman holding credit card


You will be refunded via the original form of payment.

This means that if you paid in cash, you will be refunded in cash.

If you paid with a credit card, your refund will be credited to that same credit card.

Keep in mind that this only applies to returns made within the 60-day return period.

The only exception is if you return a product that was purchased with an online payment service like PayPal.

If you purchased with an online payment service, you will have the option to receive the refund via credit card or in-store credit.

You can always choose to be refunded with in-store credit.


What If I Purchased the Product Online?

Ulta website


If you purchased the product online at or using the Ulta Beauty App, you can still return the product in person.

If you choose to return the product by mail, you will have to pay the shipping cost yourself.

The exception to this is if the product was shipped incorrectly or if you received defective merchandise.

If you purchased the item online, you are going to want to bring a copy of your online receipt with you.

You should have received this via email when you made your purchase.


What If I Don’t Have My Email Receipt or Packing Slip?

thinking woman in white shirt


If you don’t have your email or packing slip but want to return your product at a store in person, you can only get store credit or exchange the product.

The value of the product will be determined by Ulta.

The value will be the lowest price that the product was sold for in the 90 days preceding the return.


Does Ulta Resell Returned Products?

Various makeup products on table


No, Ulta does not resell returned products.

The resell of used products would be unsanitary.

Ulta places a high priority on maintaining the quality of the products they sell.

It is against their policy to resale used, damaged, or expired products.


How Can I Return My Product by Mail?

Woman receiving parcel


If it is possible, it is usually better to return the product to the store.

This way, you avoid shipping costs and the chance of the product getting lost in the mail.

However, it might not be possible for everyone to return the product in person.

If you don’t have an Ulta location within driving distance, you can return your online purchase via the mail.

You can return the product in the same container you received it in.

Inside the box, you should find a packing list included.

On the packing list, you should find a return mailing label.

According to Ulta’s website, you can return the package to this address: Returns Center

1135 Arbor Drive

Romeoville, IL 60446

You will want to verify that address matches the one on your shipping label.

Remember, you will have to determine the correct amount of postage and attach it to the package before shipping it.


Things to Know About Hazardous Items

Aerosol Spray


Some Ulta products can be considered hazardous materials.

The following products may be considered hazardous:

  • Aerosol items (such as hairspray)
  • Items that contain contents under pressure
  • Certain alcohol-based items
  • Items with flammable chemicals

The Ulta products that are most likely to fall into these categories include hairspray and nail polish.

When shipping hazardous items, you will need to use ground shipping only.

The U.S. Department of Transportation has deemed these products too risky for air shipment.


Product Tracking

tracking shipment


If you want to ensure that your return gets to the right destination, it is a good idea to track your shipment.

If you get a tracking number for your shipment, you can ensure that it is properly received.


What If I Bought My Purchase with a Gift Card?

Hand holding gift card


If you purchased your product with a gift card, you will get your refund in the form of an Ulta gift card.

If you made the purchase online with a gift card, you will be refunded via an Ulta Beauty eGift card.


Can I Cancel an Online Order I No Longer Want?

Cancel keyboard


No, you can not cancel an online order after you place it.

This is because Ulta is a highly efficient company.

They start to fill the order the minute you make it.

This means they cannot cancel orders once they have been placed.

However, you can return the product once it arrives.


Can I Exchange My Product for Another Product?

thinking woman


When you make a return, it is possible to exchange your product rather than get refunded.

If you want to exchange for a product that costs more than your original purchase, you will simply pay the difference between the two products.


Can I Return a Product I Purchased at Ulta Beauty at Target?

Target Retail Store


If you purchased an item from Ulta Beauty at a Target location, it is not possible to return it at an Ulta Beauty store.


Can I Return a Purchase I Made at Ulta Beauty or to Ulta Beauty at Target?

No, if you purchased a product at an Ulta Beauty location or you are not able to return the product to an Ulta Beauty at Target location.


What If I Used a Coupon?

Cropped view of woman holding coupon


If you used a coupon for your purchase, you will be refunded the final amount you paid.

You will not get additional money from returning a product that you used a coupon on.


Do I Need the Original Packaging to Return a Product?

thinking curly woman


No, you do not need the original packaging to return a product.

As long as you have the receipt, you can usually return a product without a problem.


Do I Need an ID to Return a Product?

thinking woman


If you have the receipt, you can probably return your product without an ID.

However, almost everyone has an ID, and it is a best practice to always bring your ID with you when returning a product, just in case.


Can I Return a Gift?

Giving a gift


If you return a gift, you will be given the opportunity to exchange the product for something else.

Alternatively, you can return the gift in exchange for store credit.

For gifts, Ulta cannot provide cash for returns.

The one exception to this is if you go with the person who bought the gift, and they have the original receipt and they paid in cash.

However, in most cases, you don’t want to embarrass the person who gifted you the product, and it’s probably best just to accept the store credit.

The good news is that Ulta has tons of amazing products, and you are almost certain to find something else you like!


How to Avoid Returns

thinking woman


No one wants to spend their weekend or evening making returns!

It is best to try to avoid them in the first place.

Here are some ways that you can avoid having to make a return.


1. Do Your Research

Trying tested and true products can help you avoid the headache of having to make returns.

There are many people who make a living out of testing beauty products.

The information online about makeup is almost endless!

Doing a quick search on YouTube or Google can go a long way in making sure you are satisfied with your purchase.


2. Try Products In-Store

People love shopping at Ulta because it gives you the chance to sample the products.

This is one of the major reasons many prefer Ulta to typical drug stores.

You can try on every shade of a foundation before you even buy it to make sure the match is perfect.


3. Get Expert Help

One of the benefits of shopping at a store like Ulta is that you can get help from beauty experts!

Don’t be afraid to ask employees for advice on which product to buy.

They can give you information about what will suit you best.

They will take into account things like your coloring, features, and skin type.


4. Read the Product Description

Shopping online can be very hard.

You can’t touch the product or see it with your own eyes.

This is why companies put a lot of effort into writing detailed product descriptions.

Make sure you read over the product description before purchasing.


5. Read the Reviews

This one might seem obvious but it is important.

Whenever you are going to buy a product online, it is important to read through the reviews.

Often, websites sort their reviews by showing the highest rated ones first.

Make sure you don’t only read the five-star reviews!

Reading reviews from dissatisfied customers might give you a more realistic view of the product.


6. Know Yourself

With beauty products, it is important to know your skin type and coloring.

What might work great for one person might be horrible for you!

The reverse can also be true.

If you see someone with oily skin complaining that a product left their face too shiny, it might be perfect for your dry skin.

There is no “one-size-fits-all” product because everyone is an individual.

These are the things you should know about yourself when buying beauty products:

  • Skin type. There are four main types of skin:
    • Dry. Dry skin needs products with more moisture in them.
    • Oily. Oily skin needs products that will help control the oil.
    • Normal. Normal skin is the lucky one! It means your skin is not too oily or dry. You are going to want products that maintain your natural skin composition.
    • Combination. Combination skin means that you have oily patches and dry patches. A combination of products might be needed for your skin type.
  • Coloring. Consider the following questions:
    • Do you have a warm or cold undertone?
    • Is your skin more blue, yellow, or pink?
    • What color eyes do you have?
    • What color hair do you have?
  • Hair type. To truly know your hair type, consider these questions.
    • Is your hair curly, wavy, or straight?
    • Is it dry or oily?
    • Do you use heat products on it?
    • Do you color it or use other chemical treatments like relaxers or perms?

If you know the answers to all of these questions, it will make buying the perfect product a breeze!


7. Take Some Time

This is a good strategy for those who have a tendency toward impulse buying or making too many purchases.

If you have a habit of buying products you don’t need, make yourself think over the purchase before you make it.

For example, if you see a must-have eyeshadow palette, tell yourself: “If I still want this in a week, then I’ll buy it.”

Chances are, if you wait a week, you might determine that the product isn’t worth it.


8. Play “What It’s Worth to Me”

This strategy is specifically for those shopaholics who simply buy makeup too often.

If you know you purchase too many products, determine what you are willing to pay for a product before you look at the price.

For example, if you see a blush you want in the store, tell yourself: “I will only buy this blush if it cost $15 or less.”

By determining what you are willing to spend on a product before you look at the price, you can avoid buyer’s remorse.


9. Be Wary of Sales

The purpose of a sale is to get you to buy products you normally wouldn’t.

Yes, everyone loves a good deal, but it can also lead to you buying things that are not a perfect match for you.


Rewards Points

Ulta app


1. How Do Returns Affect My Ultamate Rewards® Points?

If you are a member of the Ultamate Rewards program, you earn points with every purchase you make.

If you return a product, the points you earned from that purchase will be deducted from your account.


2. What If I Purchased the Product with My Ultamate Rewards Points?

If you purchased the product with your points, the points will be credited to your account when you make the return.


What If I Purchased Multiple Items but Am Only Returning One?

thinking woman biting lip


If you purchased multiple items in a single transaction but are only returning one, the reward points from only the product you are returning will be deducted from your account.

If you purchased multiple items using your reward points, then the points you spent on the item you are returning will be added back to your account.


What If I Got a Free Product or Gift with My Purchase?

thinking woman


If you got a free product or gift, you will still be able to return the purchased product within 60 days of purchase.



If you are looking to return an item to Ulta, the best thing you can do is check their return policy.

Ulta is entitled to change its return policy at any time.

The return policy they have at the time of purchase will determine how you return your products.

You can also ask for the current return policy to be explained to you at the time of purchase.

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